Privacy/Cookies Policy

Caribtours Cookie and Privacy Policy

Caribtours Ltd are committed to protecting and respecting your privacy. For the purposes of the General Data Protection Regulation 2018 (GDPR), we are the data controller.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our policy regarding your personal data and how we will treat it.

By visiting this website you are accepting and consenting to the practices described in this policy.

Cookies

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. If you do not consent to our use of cookies they can be turned off via your browser. To find out how to switch cookies off on your browser please click here.

We use information held about you in the following ways:

Information we collect from you

We will collect and process the following data about you to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us

Information you give us

This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking ("your information"). Your information is collected when you request information from us, contact us (and vice versa) or make a booking. You are responsible for ensuring that all other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information  whenever we can if you inform us of any amendments to keep it current, accurate and complete.

Information (such as health or religion)  is  considered "special category of personal data " under the GDPR. We will only collect  this information to cater to your needs or act in your interest, and we are only prepared to accept this special category of personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information and any special category of personal data to us in circumstances where we need to act on your behalf, or in the interest of passengers, or in an emergency.

Disclosure of your information

You agree that we have the right to share your personal information with:

Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

Selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

Companies fulfilling your booking, which include airlines and other travel providers. 

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation and other agreements; or to protect the rights, property, or safety of Caribtours, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

To improve our site to ensure that content is presented in the most effective manner for you and for your computer;

As part of our efforts to keep our site safe and secure;

To measure or understand the effectiveness of advertising we serve to you and others,

We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

If Caribtours Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

Security and Safety of Data and its Storage

We make every effort to put in place suitable precautions to safeguard its security and privacy, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorised parties. The same tight controls and best practices are true for any data processed beyond this website and on our Company’s internal networks.

Please be aware that this website may include links to other external websites or other internet sources, including social media platforms and third party websites. Since we cannot control these websites and external sources, Caribtours cannot be held responsible for the provision or display of these websites and external sources, and may not be held liable for the content, advertising, products, services, or any other material available on or from these websites or external sources, nor their collection and processing of any personal data. However, every effort has been made to vet these external websites and sources at the time of providing any outgoing link from our own website.

With regards to the security and safety of data and its storage, Caribtours assures:To take appropriate security measures against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data.

It will be processed lawfully with your consent for the specific purpose it is required and will not be kept for longer than is legally necessary. We will only process any special category of personal information relating to you for legal, personnel, administrative and management purposes and to enable us to meet our legal obligations.

It will put in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction or erasure. Personal data will only be transferred to a data processor if they agree to comply with those procedures and policies, or if they put in place adequate measures themselves.

Foreign Controls

Where we have to pass on personal information to the companies fulfilling your booking, which include , airlines and other travel providers.  This will in many cases involve your information being passed to entities in other countries throughout the world.  They in turn may be obliged to pass your information on for purposes of immigration manifests and so forth. We will require these companies to also ensure that your data is adequately protected and your privacy upheld. 

However, please note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

Limitation on storage

We will not keep personal data active longer than is necessary for the purpose or purposes for which they were collected. We will take all reasonable actions to destroy, or erase all data from our website and other systems which is no longer required.

Your rights under the GDPR

Under the EU’s GDPR, you have the right to access information/data held about you, and the right to correct, amend, delete, and object to further processing.

Your right of access can be exercised in accordance with the GDPR. Any access request will be free of charge, although multiple copies will be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you. We will endeavour to provide you with the personal data in the same machine-readable format and will make it capable of porting to a third party data controller, only if it is technically feasible to do so.

You should also notify us if any of your personal details change or if you are aware of any inaccuracies so that this can be corrected.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contacting Caribtours Ltd

If you have any questions about our Privacy Policy, the practices of this site, or your dealings with this website, you can contact us at:

Caribtours Ltd.
210 New Kings Road
London SW6 4NZ

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