Terms & Conditions The clients’ contract is with Caribtours Ltd (Registered Company Number: 01402297), having its registered address at 210 New Kings Road, London SW6 4NZ. Tel: 00 353 1 431 9700.
Booking Requests The appropriate deposit is required at the time of booking; since we do not require a booking form, your Travel Adviser will confirm all details of your booking and it is vital that you ensure that these are correct and correctly reflected on your confirmation invoice.
Confirmation The booking is not accepted until a confirmation invoice has been issued by Caribtours. If a booking is not accepted or Caribtours is unable to make reservations as requested and no acceptable alternative arrangements can be made, all monies will be refunded.
Payments A deposit of €300 per person is payable at the time of booking (except yacht charters, villa and cruising holidays where between 15% and 50% of the total holiday cost is required, flights on selected routes where full payment is required or when flight tickets have to be issued earlier than usual, and some hotels in high season where an increased deposit must be collected). This deposit is the client’s only financial obligation until eight weeks prior to departure. A confirmation invoice will be issued when all reservations have been made, full payment of which is due eight weeks prior to departure. If the booking is made within eight weeks of departure, full payment is required at the time of booking. If the holiday is arranged through a travel agent, all monies paid by the client to the travel agent, under or in contemplation of a contract with Caribtours, are held by the travel agent as the agent of Caribtours, until the date on which the agent pays the money to Caribtours. Note: Non-payment or late payment outside of these terms may result in the cancellation of the booking (with cancellation charges being applied), or alterations to the booking.
Prices & Caribtours’ Price Guarantee We reserve the right to alter the prices of any of the holidays shown on our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. The holiday price shown on your confirmation invoice is guaranteed, and will not be subject to any changes or surcharges, unless the client elects to change the confirmed booking (see Cancellation or Alteration sections on this page).
Out of date range flights In cases where the flights requested are not yet available to book, a contract will come into existence on the basis the price payable will be that applicable when the airline releases the seats for sale, which may be different to that advertised at the time of booking.
Cancellation by the Client If you need to cancel a confirmed booking, then this must be notified to Caribtours in writing; the cancellation will be effective from the day such written notification is received. Subject to when notification of a cancellation is received, the following scale of charges will be payable by the client:
Days before departure Cancellation Charge
56 days or more Forfeit deposit
55-43 days 40% of total
42-29 days 60% of total
28-16 days 75% of total
15-3 days 90% of total
Within 2 days 100% of total
We strongly recommend that our clients secure adequate travel insurance at the time of booking. Please note that Caribtours no longer offers insurance policies.
Alteration by the Client Caribtours will do its very best but cannot guarantee to comply with any request by the client for alteration to a confirmed booking prior to departure. Caribtours will charge an administrative fee of €25 per person per alteration and will pass on any associated costs incurred before, during or after the holiday and passed on by our suppliers; alterations made by the client within six weeks of departure will be subject to a €50 per person per alteration fee. Any alterations are only possible if our suppliers permit them. It is essential that clients ensure that details of all names provided to their Travel Adviser and shown on the confirmation invoice compare exactly with those on each passport. Please note that airlines will usually refuse amendments to reservations after departure except on the payment of a fee, which varies from airline to airline up to and including the full one-way published fare. Any additional costs resulting from an earlier or later return than the one scheduled will be the client’s responsibility.
Cancellation or Alteration by Caribtours Every effort will be made to operate each client’s holiday as advertised but Caribtours reserves the right to modify or cancel any holiday arrangements at any time up to 8 weeks before departure. In the event that Caribtours is compelled to cancel or alter holiday arrangements due to reasons beyond its control, every endeavour will be made to provide suitable alternative arrangements of the same standard, or if the client prefers, Caribtours will refund all monies paid. Caribtours will make every effort not to materially modify or cancel the holiday within 8 weeks of departure, except in circumstances amounting to force majeure*. A material change is, for example, one which involves a change of UK airport (except between Gatwick and Heathrow), the destination, the booked accommodation to a lower rating, the departure time or length of holiday by more than 12 hours (except for curtailment or force majeure). A minor change is any other change. In the event of building work, extended hotel closure or similar circumstances which result in the accommodation reserved being unavailable, Caribtours will take all reasonable steps to provide accommodation of a similar or higher standard at no extra cost, or if this is unavailable, a lower standard of hotel and a refund of the difference in price of the accommodation. Compensation will only be paid for a material change as follows:
Number of days prior Compensation per person
42-56 days €15
29-41 days €20
15-28 days €30
0-14 days €40
* FORCE MAJEURE – if any holiday has to be modified or cancelled because of war, threat of war, riots, civil commotion, strikes, disasters, terrorist activity, fire, adverse weather conditions, unavoidable technical problems to transport, epidemic or pandemic illness, closure or congestion of airports and similar events beyond Caribtours’ control, Caribtours will endeavour to offer alternative arrangements or, if the client prefers, make a full refund of all monies paid. Compensation will not be payable in circumstances amounting to force majeure.
Insurance It is essential that you and all members of your party are covered by a policy of travel insurance. Policies can be purchased through travel agents and banks or direct from insurers. The policy should cover personal accident, death, medical and repatriation expenses, loss of baggage and valuables, personal liability, delay, cancellation, curtailment, missed departure and legal expenses.
Liability Caribtours publishes this website on its own responsibility which does not commit any airlines mentioned herein or suppliers whose services are used during the course of the holiday. Caribtours takes all reasonable steps to ensure that those who are involved in the planning and provision of the holiday maintain the highest standards. All information given in this website is correct at the time it is prepared, but services or facilities may be changed. Wherever possible, clients will be advised of changes prior to departure. If the client considers any particular facility to be vital to their holiday, they must advise Caribtours in writing of this no later than 4 weeks prior to departure. This includes smoking, as many of our resorts have strict policies. Caribtours will endeavour to confirm that the facilities are still available subject to inclement weather or unforeseen eventualities. Caribtours will accept liability for matters which arise as a direct result of the Company’s negligence and/or breach of its contractual duty to exercise reasonable care in making arrangements for its passengers, including any acts or omissions by its employees, agents or suppliers. Where the services in question consist of carriage by air or by sea, Caribtours shall be entitled to limit its obligations and liabilities in the manner provided by international conventions in respect of air or sea carriers. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of, in the case of an adult an amount equal to double the inclusive price of the holiday to the adult concerned and in the case of a minor an amount equal to the inclusive price of the holiday to the minor concerned. Our liability will also be limited in accordance with and/or in an identical manner to
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices - 210 New Kings Road, London SW6 4NZ. Tel: 00 353 1 431 9700.
Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Commission for Aviation Regulation on 00 353 1 6611700/www.aviationreg.ie, in the case of flights departing from Ireland or the Civil Aviation Authority on 00 44 20 7453 6888 / www.caa.co.uk, in the case of flights departing from the United Kingdom.
The contract arising from any confirmed holiday booking is to be interpreted under, and is subject to, the laws of the Republic of Ireland to the application of the law of in that jurisdiction.
Anne Dolan & Co., Solicitor, 8 Leicester Avenue, Rathgar, Dublin 6 is Caribtours’ nominated agent for service of proceedings for the purposes of Section 14(h)(ii)the Package Holidays and Travel Trade Act, 1995.
Caribtours, at its discretion, will offer assistance to a client in the form of advice, guidance and initial financial help where appropriate, who through misadventure, suffers illness, personal injury or death during the period of their holiday, arising out of an activity which does not form any part of the foreign inclusive holiday arrangements, nor an excursion offered through Caribtours. Costs in respect of the above on behalf of the client and party shall not exceed £5,000 in total. This service is provided by a legal expenses insurance policy which Caribtours has taken out for its customers’ benefit.
Your Financial Protection The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for the packages booked from us and for your repatriation in the event of our insolvency. For our flight inclusive packages we provide this security by way of an ATOL (Number 2674) administered by the Civil Aviation Authority.
When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Many of the flight-inclusive holidays we sell are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed online or in our brochures. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. For more information about financial protection and the ATOL Certificate go to: http://www.caa.co.uk/ATOL-protection/Consumers/ATOL-certificate. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to the client). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under their contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or the client’s credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums the client has claimed under the ATOL scheme.
We provide full financial protection for our non-air package holidays and single element arrangements, by way of a bond held by ABTA (Number: V6665). For further information please see www.abta.com.
Passports/Visas/Vaccinations All clients are themselves responsible for ensuring that they have a valid passport, appropriate visas and conform to the health regulations regarding vaccinations current at the time of travel.
Luggage Caribtours is only liable for loss or damage or delay to luggage caused by the direct negligence of Caribtours.
Special Requests Caribtours will make every reasonable effort to make arrangements which comply with special requests, but cannot and does not guarantee that there will be compliance with the special request/s. Furthermore, Caribtours has no legal liability whatsoever in the event that the holiday arrangements do not comply with the special request.
Complaints If the client has a complaint during the holiday, they should contact the local Caribtours representative or the hotel manager. These individuals are best placed to put matters right immediately and may well be able to do so. Failure to make such contact could result in loss of any legal right in connection with matters causing complaint. If there is still cause for complaint on return to the UK, the client is required to seek satisfaction by writing to Caribtours within 28 days of the end of the holiday, providing full details of the holiday and the reason for the dissatisfaction. Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under the Arbitration Rules of the Chartered Institute of Arbitrators – Irish Branch. Neither party has a right of Appeal except to the High Court on a point of law. Alternatively, claims for less than the jurisdiction of the District Court Small Claims Procedure per booking form may be pursued through the District Court Small Claims procedure. All claims in excess of the jurisdiction of the District Court Small Claims Procedure shall be referred to arbitration. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees.
Data protection In order to process your booking and to ensure that your travel arrangements run smoothly and that we comply with our legal obligations to perform your holiday we require you to provide personal data relating to all persons travelling on the booking, including children( data subjects). We collect such personal data in accordance with our privacy and data protection policies http://www.caribtours.ie/about-us/privacy-policy/ in accordance with relevant data protection laws including Regulation (EU) 2016/679 which applies from 25 May 2018. We require the written consent of every person travelling on your booking to process any personal and sensitive data. Where there is a child in your booking then we require the written consent of the lawful parent or guardian of the child. Such consent shall be provided by e-mail. Personal data means any data relating to the data subject, such as name, address, date of birth, bank or credit card details, biometric data for the purpose of uniquely identifying you, data concerning health for the purposes of monitoring and alert purposes, the prevention or control of communicable diseases and other serious threats to health, including any special needs/dietary requirements. Sensitive data includes racial or ethnic origin and religious beliefs. In accordance with our policies we shall only seek such personal data as is necessary to comply with our legal obligations (for example immigration and governmental requests) or to perform the contract safely which includes information relating to medical conditions, reduced mobility or any disability which may be relevant to providing appropriate facilities and or assistance or assessing whether the holiday or any element provided is safe and suitable. Such personal data you provide us may be stored, used, disclosed by transmission or otherwise made available to other suppliers or third parties in order to enable us to perform different parts of our contract with you. We will only process any data about you that is relevant and necessary and where we are required to pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies covering various components of your holiday with us. Your personal data may be required and provided to security or credit checking companies, public authorities such as customs/immigration or as required by law.
We take full responsibility for ensuring that proper security measures are in place to protect your personal data, including the security measures of any company or person processing your personal data on our behalf.. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in the Republic of Ireland or any EEA.. However we will only transfer your personal data to a third country or an international organisation only if the third country or international organisation processing your personal data has provided appropriate safeguards, and on condition that your rights and legal remedies in respect of your data are available. We will not pass any of your personal/sensitive data onto any person who is not responsible for any part of your travel arrangements and the request for the personal/sensitive data is not necessary for the performance of your contract with us. We will retain your personal data in our archived system for up to 7 years from the last use of such personal data to allow us to comply with legal obligations relating to bookings and for the additional purpose of defending any legal action brought against us in relation to your contract with us. We will only keep your personal data for as long as it is necessary or is required by law. You are entitled to seek access to personal data held by us in accordance with our policies and to ask us to rectify inaccurate personal data concerning you or to delete sensitive data subject to the policy and any legal basis on which we may object.