Useful Information
USEFUL INFORMATION
STATEMENT
The Caribtours brochure and website is prepared many months before the start of the holiday season and particular attention has been given to all details provided. However, for a variety of reasons there may be amendments made at any time to the facilities or services available. In this event, your Travel Adviser will inform you of any such change(s) immediately. Should any such event occur during your holiday, please contact either our local representative (where applicable), or our reservations team on 01431 9700.
OUR PRICING
All prices shown throughout the website and brochure are for guidance only and are correct at the time of going to print. A tailor-made quotation will be provided at the time of your enquiry, based on specially negotiated airline (restrictions may apply) and hotel rates, which are subject to availability at the time of booking. Prices shown are low season, with 2 adults sharing the lead-in room category. Quotes for high and peak season dates, or alternative room categories/meal plans are available on request.
Your holiday price includes:
-Return air travel (if applicable) in the class booked on scheduled flights with your selected airline (plus inter-island flights where applicable), with in-flight meals where applicable. Excluding regional flights
- Access to an executive lounge at Dublin airport
- Accommodation with or without meals as confirmed*
- Any applicable free night offers or savings
- Private transfers to and from the airport (shared for the Maldives, British Virgin Islands, St Vincent & The Grenadines and Nevis where transfers are included but may not be private for reasons outside of Caribtours’ control)
- Services of Caribtours’ appointed local representatives in all destinations except Europe, USA, the Maldives, St Barths, the BVI and St Vincent & The Grenadines
- Mandatory hotel taxes and service charges (excluding Dubai Tourism Tax which must be paid locally)
- Airport taxes and charges
- Air Passenger Duty and Security Charges
* Please note some restrictions may apply at hotel restaurants – e.g. when a price is based on Half Board, Full Board or All-Inclusive and there is more than one restaurant at the hotel, some restaurants may levy an additional supplement or give a credit towards a meal in another restaurant. Full details will be given at the time of booking.
Your holiday price does not include:
- Overseas Departure Tax (where applicable) which is payable in cash only on departure in local currency. Details will be outlined in your documentation
- Items of a personal nature such as laundry, telephone calls, gratuities etc
- Travel Insurance (you must ensure that your holiday is fully insured with adequate cover)
- Any surcharges – please refer to the terms and conditions
HOTEL ACCOMMODATION
Official hotel ratings vary greatly from one country to another. Room and suite categories which are referred to throughout the brochure are in the hotel’s own terminology, but the descriptions are entirely our own. Most accommodation categories and prices are determined by location (e.g. proximity to the beach) and/or by size. For general guidance, please refer to the following or ask our Travel Advisers who will be pleased to explain specific room types and locations in more detail.
Room (double, twin or single): one room with en-suite bathroom (with bath and/or shower).
Junior Suite: one large room with a sitting area and en-suite bathroom (with bath and/or shower).
Suite: en-suite bedroom with a door separating it from a sitting room. A few of our hotels call their rooms ‘suites’, our accommodation description will make this clear.
Villa: separate bedrooms (generally each of them is en-suite) and living area/s. Kitchen facilities may also be included.
Please be advised that when booking a room for more than 2 persons, the extra adults or children may be accommodated on a sofa/rollaway bed, or on some occasions the configuration may be 2 double beds. If you have specific requirements, please let us know.
TAKING YOUR CHILDREN
We are generally able to offer reduced, if not free, child prices based on sharing a room with 2 adults and we have a number of other special offers for families, especially for travel in the summer season. Children sharing a bedroom with 2 adults will usually have a rollaway bed.
Infants: Children under 2 yrs without their own airline seat will be charged approximately €135 each (more if hotels charge supplements for a cot or if flight upgrades are arranged). Details will be advised when you book, at which time we can also advise on the availability of essential items such as nappies, baby food and so forth.
TRAVELLING WITH DISABILITIES
We are committed to making sure travel is accessible to all, but not all of our holidays are suitable for travellers with disabilities. Please speak to us about any special requirements you have - our experienced team will find accommodation that is right for you, and can arrange additional services such as wheelchair assistance at the airport.
SPECIAL OFFERS
Many of our hotels offer early booking savings, free nights, family value packages, exclusive extras for honeymooners etc. Offers may be withdrawn or replaced without notice so please call us for the latest special offers at your chosen hotel, to ensure you receive the best price. There is no guarantee that booking later will result in a lower price (especially over popular holiday periods such as Christmas and Easter) and most of our hotels offer incentives to book early. Booking early also means you can secure the dates and accommodation of your choice. Please check the website for our current special offers.
MEALS
Caribtours’ holidays that are booked on a Half Board, Full Board or All-Inclusive basis generally commence with dinner on the day of arrival and end with breakfast on the day of departure (subject to restaurant opening times). In some hotels, meals may be restricted to a buffet restaurant and/or a table d’hôte menu at a specific restaurant/s. There may also be an additional charge for dishes such as lobster or wagyu beef. In some cases a credit may be given towards the cost of dining à la carte. Please check with our Travel Advisers prior to travel or with the hotel reception or maître d’hotel in resort.
CHECK-IN/ CHECK-OUT
At many of our featured destinations, flight arrival times are early in the morning and you will arrive at your accommodation before the normal check-in time (mid-afternoon). In these circumstances, it is highly recommended that accommodation is reserved from the night before allowing for immediate check in. Similarly, many flight departure times are late in the evening, after normal check-out time (approx 12 noon). In this instance, we recommend accommodation is reserved until the day after departure allowing a late check out. Our staff will advise at the time of booking if either of these situations is applicable to your individual holiday arrangements. Clients taking a cruise will normally disembark early in the morning; we can arrange use of a day room in a nearby hotel if required.
SPECIAL REQUESTS
If you have any special requests, whether it’s a special dietary requirement, a specific room request or seating on your flight, please do communicate this to your Travel Adviser at the time of booking so we can ensure the right people are informed.
FLIGHT INFORMATION
All flight timings shown on your confirmation invoice are subject to change. Final timings will be detailed on your itinerary. Please note that changes to any flight departure times/days, routing/destination, any pre-assigned seats or aircraft type may be made by an airline at any time outside of Caribtours’ control.
BAGGAGE ALLOWANCE
Baggage allowance varies according to carrier and the class of travel - please ask us for details. Hand luggage must fit under the seat in front of you or in the overhead locker. Please note that a number of items such as scissors, tweezers, nail files etc. are not permitted in hand baggage and will be confiscated. If your holiday includes an inter-island flight, seaplane or speedboat transfer you should be aware that the baggage allowance may be less than the international baggage allowance, this is particularly the case if you are flying Business Class on your international flight. Please check the baggage allowance for your specific journey with our Travel Advisers.
DRESS CODE
The dress code at our featured hotels varies from smart casual to formal. For the specific dress code of your chosen hotel, please consult our Travel Advisers.
SECURITY, HEALTH AND SAFETY OVERSEAS
The most up to date information can be found on the Department of Foreign Affairs and Trade website - www.dfa.ie/travel/know-before-you-go. Health and Safety is an important consideration for everyone who travels the world today and we would ask that you observe good housekeeping habits and a common sense approach. Your personal welfare is our priority and we ask that you are fully aware of security and health and safety whilst overseas. Petty crime, robberies and muggings can occur anywhere in the world and some destinations, particularly large cities, are worse than others. However, the chances of anything unpleasant happening will be considerably reduced if you take a few precautions. Whilst out and about, try not to carry a lot of cash with you and always leave your passport and any expensive jewellery in a secure place.
RESORT ACTIVITIES AND WATERSPORTS
None of the activities detailed in this brochure are organised by Caribtours and we cannot guarantee that they will be available. Some activities are also hazardous and we cannot accept any liability. We therefore strongly recommend that, before taking part, you ensure that the persons or organisations providing these facilities are registered and that you are adequately covered by your own insurance. This advice applies to all sporting and recreational activities.
TRAVEL DOCUMENTS DISPATCH
Your travel documents will be posted or emailed approximately 10 days prior to departure; please let us know if you require them any sooner. Your ticket wallet will include air tickets, or an e-ticket reference, a personalised itinerary, luggage labels and any supporting information relevant to the holiday booked. Please check carefully the airport terminal and flight timings on your ticket.
PASSPORT, VISA AND HEALTH REQUIREMENTS
All clients are responsible for ensuring that they have a valid passport and visas where applicable. A passport with a minimum of six months validity from the return date of your holiday is required to visit all destinations featured on our website. For full information see the Department of Foreign Affairs and Trade website.
Please note All children must now travel on their own individual passports. If you need to apply for or renew a passport, we recommend that you do this well in advance of travel.
Visa requirements for Irish passport holders and other nationals are under constant change. You should therefore check entry requirements with the appropriate embassy. There are some areas e.g. Irish visitors to Dubai, where a visa for entry is not required unless the stay exceeds 30 days. Please always verify visa requirements.
Health & Vaccinations / All clients are responsible for ensuring that they conform to the health regulations of the countries they are visiting, and where necessary have the required vaccinations and documentation.
We strongly recommend that you check with your doctor, or seek professional medical advice in respect of vaccinations required for specific areas, as this information is constantly changing and being updated by both the destination country and Health Service Executive. If you have visited any country where serious disease is prevalent prior to departure (e.g. the yellow fever zones of Central Africa or South America), please contact the national tourist office of the country you intend to visit and request advice.
LATE BOOKINGS
We are in constant touch with our airlines and hotels and are experienced in handling last minute flight and accommodation arrangements. A fee will apply if documents have to be hand-delivered to your home or to the airport.
HOTEL ONLY BOOKINGS
Should you wish to make your own international flight arrangements, using frequent flyer miles for example, we are happy to arrange your hotel accommodation and any inter-island flights or transfers. There is no booking fee for this service but we will include the cost of local representation in your quotation.
